Privacy Policy

for Burgess Plumbing, Heating & Electrical Co Ltd.

Effective Date: May 21, 2026

Burgess Plumbing, Heating & Electrical Co Ltd. (“Burgess”, “we”, “our”, or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, use our online store, contact us, or make a purchase.

By using our website, you consent to the collection and use of information in accordance with this Privacy Policy.

1. Collecting Personal Information

When you visit our website or place an order, we may collect personal information including:

• Name
• Billing and shipping address
• Email address
• Phone number
• Payment information
• Order history
• IP address and device information
• Website usage and browsing activity

We collect information when you:

• Create an account;
• Place an order;
• Subscribe to communications;
• Contact us;
• Submit forms through our website;
• Interact with our online store.

Payment information is processed securely through third-party payment providers. Burgess does not store full credit card details on our systems.

2. Using Personal Information

We use personal information to:

• Process and fulfill orders;
• Provide customer support;
• Communicate regarding orders or inquiries;
• Process refunds and returns;
• Improve our website and services;
• Prevent fraud or unauthorized transactions;
• Send promotional communications where permitted by law.

We only collect information reasonably necessary for business operations and customer service.

3. Sharing Personal Information

We do not sell customer personal information.

We may share personal information with trusted third parties only where necessary to operate our business, including:

• Payment processors;
• Shipping and delivery providers;
• Website and e-commerce service providers;
• Marketing or communication platforms;
• Warranty or manufacturer support providers where applicable;
• Legal or regulatory authorities when required by law.

Third-party providers are expected to handle information securely and only for authorized purposes.

4. Customers’ Rights Regarding Personal Information

Customers may have the right to:

• Request access to personal information we hold;
• Request corrections to inaccurate information;
• Withdraw consent for marketing communications;
• Request deletion of personal information where legally permitted.

To request access, updates, or removal of your information, please contact us using the information below.

Please note that certain information may be retained where required for:

• Legal compliance;
• Accounting or tax obligations;
• Fraud prevention;
• Warranty or transaction records.

5. Cookies & Website Tracking

Our website may use cookies and similar technologies to:

• Improve website functionality;
• Remember customer preferences;
• Analyze website traffic and performance;
• Enhance user experience;
• Support marketing and advertising efforts.

Cookies are small files stored on your device by your web browser.

Most browsers allow users to disable or manage cookies through browser settings. Disabling cookies may affect website functionality.

We may also use third-party analytics or advertising services that use cookies or tracking technologies.

6. Data Security

We take reasonable precautions and industry-standard measures to help protect personal information from:

• Unauthorized access;
• Loss;
• Misuse;
• Disclosure;
• Alteration.

However, no method of electronic storage or internet transmission is completely secure, and we cannot guarantee absolute security.

7. Third-Party Links

Our website may contain links to third-party websites or services. Burgess is not responsible for the privacy practices or content of external websites.

Customers should review the privacy policies of any third-party websites they visit.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time without prior notice.

Updates will be posted on this page with the revised effective date.

Continued use of our website or services constitutes acceptance of the updated policy.

9. Contact Information

If you have questions regarding this Privacy Policy or your personal information, please contact:

Burgess Plumbing, Heating & Electrical Co Ltd.
Williams Lake & 100 Mile House, British Columbia, Canada

Email: burgess@burgessphe.com

Williams Lake: 250-392-3301
100 Mile House: 250-395-4800

Website: www.burgessphe.com