for Burgess Plumbing, Heating & Electrical Co Ltd. Retail Store
Effective Date: May 21, 2026
These Terms & Conditions apply solely to the retail sale of products purchased from Burgess Plumbing, Heating & Electrical Co Ltd. (“Burgess”, “we”, “our”, or “us”) through our online store, in-store retail sales, phone orders, or electronic invoicing.
These Terms apply to retail product sales only and do not apply to service, installation, repair, or contracting work unless separately agreed to in writing.
By purchasing products from Burgess Plumbing, Heating & Electrical Co Ltd., the customer agrees to these Terms & Conditions.
We reserve the right to:
All prices are listed in Canadian Dollars (CAD) unless otherwise stated and are subject to applicable taxes and shipping charges.
Prices, specifications, and availability are subject to change without notice.
In the event of pricing or listing errors, Burgess reserves the right to cancel the order and issue a refund prior to fulfillment.
Orders are not considered accepted until payment has been received and approved.
Accepted payment methods may include:
For fraud prevention purposes, Burgess reserves the right to:
Ownership of products remains with Burgess until full payment has been received.
Shipping and delivery timelines are estimates only and are not guaranteed.
Customers are responsible for providing accurate shipping and contact information.
Burgess is not responsible for:
Risk of loss transfers to the customer upon delivery or pickup.
Customers must inspect products upon receipt and report shortages, damages, or incorrect items within 48 hours.
Eligible unopened and unused products may be returned within 14 days of purchase or delivery unless otherwise stated.
Returns require:
The following items are non-returnable and final sale:
Returns may be subject to inspection and restocking fees.
Shipping charges are non-refundable unless the return is due to an error by Burgess.
Refunds will be processed to the original payment method once the return has been inspected and approved.
Product descriptions, specifications, dimensions, and photos are provided for general reference only and may vary from the actual product.
Customers are responsible for:
Burgess is not responsible for damages or costs arising from improper product selection, installation, or use.
Manufacturer warranties apply where available.
Burgess does not provide additional warranties beyond those offered by the manufacturer unless expressly stated in writing.
Warranty claims may require:
Warranty coverage may be void due to:
To the fullest extent permitted by law, Burgess Plumbing, Heating & Electrical Co Ltd. shall not be liable for:
Maximum liability relating to any product purchase shall not exceed the original purchase price of the product.
All website content, logos, graphics, and branding are the property of Burgess Plumbing, Heating & Electrical Co Ltd. and may not be copied or reproduced without written permission.
Users agree not to:
Customer information is collected for:
Burgess does not sell customer information to third parties.
These Terms & Conditions are governed by the laws of the Province of British Columbia and applicable Canadian laws.
Any disputes arising from retail purchases shall be handled within the Province of British Columbia.
Burgess Plumbing, Heating & Electrical Co Ltd.
Williams Lake, British Columbia, Canada
Email: burgess@burgessphe.com
Website: burgessphe.com
Williams Lake: 250-392-3301
100 Mile House: 250-395-4800
